SINGAPORE – Internet service provider MyRepublic said its data connections are now stable after customers experienced mobile connectivity issues and a broadband disruption early on Sunday morning.

MyRepublic said on its website at 5pm: “Our 4G Data connections have been stable since 2.30pm today. We apologise for the inconveniences caused. If you are still unable to connect, please restart your mobile device.”

The Downdetector website, which records Internet disruptions, showed an increase in complaints about MyRepublic from about 6.30am. By 10.47am, there were 134 reports.

At 9.45am, MyRepublic: “We are aware of a network disruption affecting the connectivity of our 4G mobile customers. Our network team is currently investigating the cause, and we will share an update on the situation momentarily.”

The Straits Times has contacted MyRepublic for more information.

A few users noticed that MyRepublic’s helpline was also down, and said they were unsure how to seek assistance.

However, despite services being restored at 2.30pm, some users were still complaining about connection difficulties at around 6pm.

Several users decided to take to Facebook to air their grievances.

User Harrison Cheng commented: “Mobile data (was) suddenly down, and I couldn’t make a taxi booking to catch a flight. Really traumatic.”

Another customer, Ace Low, said: “What happened?! I needed to send an urgent report and your data just went down?!”