The recent outcry over changes to payment methods for public transport, involving the EZ-Link and SimplyGo platforms, holds a lesson that the needs of the actual end user – the customer – must be the starting point.
From June 1, adult fares on public buses and trains can no longer be paid using ez-link cards that are not compatible with the SimplyGo platform. Nets FlashPay cards will also not be accepted. These changes were announced on Jan 9 by the Land Transport Authority (LTA) and have since been met with complaints and concerns.
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