In its reply ("SMS queue system: Bank replies"; Aug 14) to Madam Rose Wee's letter ("Bank's SMS queue system unfair to elderly folk"; Aug 12), DBS Bank still did not address the unfairness created by its implementation of the SMS queue system.
The bank said that there will be bank staff at hand to assist customers who do not have mobile phones to obtain paper queue tickets. However, those at the front of the queue would already have forfeited their place in the queue to those who could quickly send an SMS to obtain a queue number.
Perhaps the bank could start the SMS queue service five minutes after the bank opens. This will allow those already in the queue before the bank opens to obtain a paper queue number, and prevent the queue cutting problem cited by Madam Wee.
Chee Chi Weng