SINGAPORE - Some passengers on a Scoot flight from Singapore to Australia's Gold Coast found themselves stranded without their luggage after they landed on Wednesday (July 4).
A total of 82 pieces of baggage were removed from the flight due to bad weather, which required the plane to carry more fuel reserves, said Scoot.
"Due to unfavourable weather conditions in Gold Coast, flight TR6 departing for Gold Coast... had to carry additional fuel reserves as per regulatory requirements, resulting in a decrease in carrying capacity and hence we had to offload 82 pieces of baggage to meet the weight restriction," said Scoot, in response to a query from The Straits Times. The airline was unable to say how many people were affected by the baggage delay.
The flight left Singapore at 10.20pm on Tuesday and landed in Gold Coast at around 8am local time on Wednesday.
The delayed baggage will be put on the carrier's next available flight to Gold Coast on Thursday night and delivered to passengers who have made a delayed baggage report. Scoot runs a daily flight to Gold Coast on most days in July, except on Wednesdays and Saturdays.
Passengers can submit claims for the delayed baggage to Scoot, and these claims will be assessed on a case-by-case basis, Scoot added.
According to Scoot's webpage, passengers flying to Gold Coast have to pay $44 in order to check in up to 20kg worth of baggage.
The delay has drawn the ire of passengers, with some taking to social media to express their frustrations.
One such passenger, Ms Mabel Yeo, wrote on Scoot's Facebook page that she had taken the flight together with four other friends.
Only one out of their five pieces of luggage arrived in Gold Coast, and they found out about the issue only after they reached the baggage belt.
"As much as we are trying to make the best of the situation of what we have, we cannot help but wonder at the justification of paying for baggage and not getting them when it's supposed to travel with us," posted Ms Yeo.
Another passenger, Ms Nerissa Lee, posted a series of Instagram stories detailing the incident, under the title "Why Scoot??".
She posted: "They told us they have unloaded everything, if we don't see ours it means it's still in Singapore."
In another post on Wednesday, Ms Lee said that she only found out about when the baggage would arrive after her mother, who was at home, called to check with Scoot.