A student's problems often stem from problems at home. The parents could be fighting, there might be no money to pay the bills or worse, there could be domestic violence. The student then gets depressed and finds it hard to concentrate in class. Some become angry and defiant. Some play truant.

To effectively help the child, it is key to uncover what is happening at home and address those problems. Hence, a system which guides schools to identify and refer students who need help to resources in the community is invaluable.