Apple probing complaints of fraudulent iTunes charges; thousands of dollars deducted from bank accounts

IT consultant Roy Chow, 37, told the Straits Times that $1,049.84 in his Maybank account had been taken over multiple transactions before he received a notification that his card was blocked.
IT consultant Roy Chow, 37, told the Straits Times that $1,049.84 in his Maybank account had been taken over multiple transactions before he received a notification that his card was blocked. PHOTOS: COURTESY OF ROY CHOW
Ms Chen Yi Ling, 25, who works in communications, told The Straits Times she had over $4,400 deducted in 27 transactions of $163.43 from her DBS account on July 11.
Ms Chen Yi Ling, 25, who works in communications, told The Straits Times she had over $4,400 deducted in 27 transactions of $163.43 from her DBS account on July 11. PHOTOS: COURTESY OF CHEN YI LING

SINGAPORE - Several Apple customers are complaining of fraudulent purchases made on their iTunes accounts, causing deductions of up to thousands of dollars.

An Apple spokesman, responding to queries on Sunday (July 22), would not comment on the extent of the problem but said that the company is looking into the matter.

Channel NewsAsia first reported Sunday that “dozens” were affected. The exact number is unclear, but the problem appears to have hit customers of most major banks here. 

Mr Vincent Tan, head of credit cards at OCBC Bank, said that the bank had detected unusual transactions on 58 cardholders' accounts in early July.

“We are currently assisting the affected customers. We advise cardholders to be vigilant when transacting on third party sites and to contact the bank the moment they notice any suspicious activity on their card accounts,” he said in a reply on Monday, adding that the transactions were a result of issues on third party sites.

Mr Tan also advised cardholders to be vigilant and contact the bank if they notice any suspicious activity on their card accounts.

Ms Chen Yi Ling, 25, who works in communications, told The Straits Times that she had not used Apple’s services or products for at least five years.

However, she had over $4,400 deducted in 27 transactions of $163.43 from her DBS account on July 11.

“I had just got off work to see a movie, and got a message from DBS saying that my card had been blocked,” she said.

An Apple customer service officer told her that there had indeed not been any transactions on her Apple account, but that her debit card had been used by a fraudulent iTunes account.

Apple terminated that account, and DBS refunded 20 of the 27 transactions for Ms Chen on Thursday.

In a Facebook comment, user Patricia Choy claimed she had more than $7,000 taken from her DBS account in 45 transactions of $160.57 each.

A DBS spokesman said yesterday that customers reporting unauthorised iTunes transactions will receive temporary credit while the bank conducts investigations.

“We also constantly monitor credit/debit card transactions in real time for any suspicious activities...we urge customers to call us immediately at 1800 111 1111 if they notice suspicious or unusual activity in their accounts.”

Ms Choo Wan Sim, head of cards and payments at UOB, Singapore, said that the bank increased monitoring of all iTunes transactions last week. 

Customers were called when fraudulent transactions were suspected or had their accounts temporarily blocked if they could not be reached.

“For any confirmed fraudulent transaction, we helped our customer to claim a refund. We also issued them a new card as an additional security measure,” she said.

Ms Choo also advised UOB customers to call 1800 222 2121 if they notice unusual activity.

IT consultant Roy Chow, 37, said that $1,049.84 in his Maybank account had been taken over multiple transactions before he received a notification that his card was blocked.

“I didn’t call Apple, but I called Maybank to check and they immediately said they would send me a replacement card...I think some loopholes with Apple when linking the card to the iTunes account are causing this exploitation,” he added.

Ms Lai Bee Lan, 43, had $478.42 deducted from her Standard Chartered account in three transactions on Tuesday. 

The mechanical designer said that she only called the bank, as she had heard there was no use reporting it to the police.

The Apple spokesman also pointed to the firm’s support page, where customers can report problems with their iTunes purchases: https://support.apple.com/en-sg/HT204084.