Go beyond acknowledgement letters

Recently, I wrote three feedback letters to the Land Transport Authority and obtained acknowledgement letters for all, but only one matter was attended to. I have not heard back on the other two matters.

I also wrote to Singtel to inquire about a bill, only to receive an acknowledgement letter, but the matter was not attended to as well.

All acknowledgement letters stated a time frame within which I was assured that my matter would be attended to, but those deadlines have long passed.

I am concerned about whether organisations are simply auto-generating acknowledgement letters with no intention or capacity to attend to the matters at all.

Peh Chwee Hoe

A version of this article appeared in the print edition of The Straits Times on June 02, 2018, with the headline 'Go beyond acknowledgement letters'. Print Edition | Subscribe