Trust Bank to raise rates for savings account, opens help centre to lure more customers

The digital bank is adjusting quickly to customer feedback to retain loyal users amid intensifying competition. PHOTO: TRUSTBANKSG/FACEBOOK
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SINGAPORE - Trust Bank, the digital bank launched in September by Standard Chartered Bank and the National Trades Union Congress, has been adjusting its products and services to incorporate customer feedback as competition in the banking sector hots up.

The latest moves include raising the interest rate on its savings account to a maximum of 2.5 per cent on the back of rising global rates and setting up a physical outlet to help hesitant customers make the move to digital banking.

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