Financial dispute resolution centre sees surge in cases

Almost half of complaints are against life insurers, with main bugbear being contractual matters

Life insurers received the most flak from consumers in a year that saw a significant jump in the number of complaints filed with the Financial Industry Disputes Resolution Centre (Fidrec).

The number of complaints hit 1,251 for the financial year ended June 30, 2018, up 40 per cent from 893 the year before.

Please or to continue reading the full article. Learn more about ST PREMIUM.

Enjoy unlimited access to ST's best work

  • Exclusive stories and features on multiple devices
  • In-depth analyses and opinion pieces
  • ePaper and award-winning multimedia content
A version of this article appeared in the print edition of The Sunday Times on December 16, 2018, with the headline 'Financial dispute resolution centre sees surge in cases'. Print Edition | Subscribe