HSBC studying how best to reach out to customers, with an eye on Asia

HSBC Bank's global head of digital, retail banking & wealth management Josh Bottomley said HSBC's approach is to become a mobile-centred bank, and not a mobile-only one. ST PHOTO: KELVIN CHNG
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SINGAPORE - Financial technology is upending the way banks are run and making major players like HSBC examine the way they operate.

From customer messaging to identity verification and product promotion - HSBC is running the digital rule over each of these.

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