HSBC studying how best to reach out to customers, with an eye on Asia

HSBC Bank's global head of digital, retail banking & wealth management Josh Bottomley said HSBC's approach is to become a mobile-centred bank, and not a mobile-only one. ST PHOTO: KELVIN CHNG
New: Gift this subscriber-only story to your friends and family

SINGAPORE - Financial technology is upending the way banks are run and making major players like HSBC examine the way they operate.

From customer messaging to identity verification and product promotion - HSBC is running the digital rule over each of these.

Already a subscriber? 

Read the full story and more at $9.90/month

Get exclusive reports and insights with more than 500 subscriber-only articles every month

Unlock these benefits

  • All subscriber-only content on ST app and

  • Easy access any time via ST app on 1 mobile device

  • E-paper with 2-week archive so you won't miss out on content that matters to you

Join ST's Telegram channel and get the latest breaking news delivered to you.