Consumer rights

3 retailers caught using misleading website features such as fake visitor counts, countdown timers

Misleading features included fake visitor counts, fabricated countdown timers and false discount claims.

Forum: Refill-and-reuse systems can make household prices more transparent

New CaseTrust scheme aims to better standards of car-sharing firms; address consumer concerns

Participating operators that meet the standards will have the CaseTrust marks.

Supporters’ and consumers’ groups file lawsuit against ‘excessive’ World Cup ticket prices

FIFA president Gianni Infantino has said that tickets for the 2026 World Cup uses "dynamic pricing", meaning that they will go up and down.

When ‘poisoned’ AI chatbots recommend fake products to Chinese consumers

This picture taken on February 5, 2026 shows advertising promoting ByteDance's cloud and AI service platform 'Volcano Engine' and chatbot 'Doubao' at the Beijing Capital International airport in Beijing. After soaring to global attention with its hugely popular TikTok app, Chinese tech giant ByteDance is now positioning itself as a major player in the fast-evolving AI arena. (Photo by Adek BERRY / AFP) / To go with AFP story China-business-technology-AI-Bytedance-TikTok, FOCUS by Luna LIN

Forum: Help ageing businesses evolve to protect customers

CASE chief urges Singapore petrol companies to promptly adjust pump prices when global prices fall

CASE president Melvin Yong encouraged consumers to use the Price Kaki app to compare petrol prices and make more informed choices.

Forum: Corrective actions implemented by Metro following customer feedback on billing error

A spat between a restaurant and an influencer was out of control. Then Beijing stepped in

awspat - The popular Paradise Walk mall in central Chongqing during lunch hour on a weekday, a quiet Xibei - an eatery chain that had found itself the target of online allegations in recent months - stands in contrast to its busier neighbours.
Barely a handful of the tables are filled at the restaurant that can seat about a hundred diners. Employees stand attentively at the occupied tables, with wait staff performing magic tricks for children.

ST PHOTO: AW CHENG WEI

Undercover probe finds Australian pubs short-pouring beer

Preliminary findings showed 32 per cent of the drinks served failed to deliver the “correct amount”, said the National Measurement Institute’s audit report.

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MDDI (P) 046/10/2025. Published by SPH Media Limited, Co. Regn. No.202120748H. Copyright © 2026 SPH Media Limited. All rights reserved.