Consumer rights

How your AI agent may level the playing field against companies

A worker in New York unloading packages from online agent Amazon, which has blocked agentic shopping.

Mandate safeguards for consumers who buy prepaid packages amid surge in losses, says CASE

Between Sept 10 and 30, CASE received 1,610 complaints over nearly $3.82 million in prepayment losses after fitness business closures.

Competition watchdog acts against fake review provider, 45 businesses for fabricating online reviews

Screengrab images show businesses purchasing fake review packages (left) and individuals being recruited via Telegram to post them in exchange for payment (right).

Forum: Consumers can compare prices of petrol through Price Kaki

Forum: Time to strip back opaque petrol pricing and mandate net display

Chinatown pottery studio MIT Artspace shutters abruptly; customers left without art pieces

Amazon’s new user agreement seeks to curb class-action suits

The new waiver will require shoppers to resolve disputes outside the courts but Amazon said customers could still file small claims.

Battle continues for doctor who taught India to spot real oral rehydration solutions formula

Hyderabad-based pediatrician Sivaranjani Santosh led the campaign in India against juices mislabelled as ORS drinks.

$1 million refund for DNA Brands customers after unfair sales, pressure tactics

DNA Brands operates beauty and wellness outlets under names including The Mineral Boutique, Beautique, SAE-REN, Jingran, Harmonix, Allura and Comfeet.

British regulator investigates whether Microsoft misled personal and family customers

Personal and family customers were initially offered Copilot at no extra cost, but some later faced higher-priced subscriptions when renewing.

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MDDI (P) 046/10/2025. Published by SPH Media Limited, Co. Regn. No.202120748H. Copyright © 2026 SPH Media Limited. All rights reserved.