Consumer rights

‘Spend first, worry later’: Why Buy Now, Pay Later is making a comeback in 2025

Once a niche offering, Buy Now, Pay Later (BNPL) services are now everywhere in Singapore's retail landscape.

53 complaints filed against beauty and wellness company DNA Brands: Case

Case advised consumers to consider sales offers carefully, compare prices with other retailers and seek a second opinion.

Singapore’s competition watchdog issues new guide to curb misleading marketing claims

The release of the guide follows a series of cases where businesses, including nail care salon chain Nail Palace, were found to have made false or misleading claims.

Commentary

The rise and wrath of China’s middle-class consumers

BEIJING, CHINA - SEPTEMBER 14: Exterior view of Xibei restaurant on September 14, 2025 in Beijing, China. The dispute between internet celebrity Luo Yonghao and the well-known Chinese restaurant chain Xibei has sparked heated discussions across China's internet over the transparency and definition of pre-made dishes.
(Photo by Su Weizhong/VCG via Getty Images)

Amazon to pay $3.2b to settle Prime enrollment case

Amazon was accused of knowingly tricking consumers into signing up for its US$139-a-year Prime service during checkouts.

US to investigate the use of AI to set personalised airline ticket prices

A plane of US airline Delta approaches for landing at Benito Juarez International Airport in Mexico City on July 22, 2025.

Beauty industry consumers hit by 464% rise in prepayment losses in first half of 2025

Forum: Jetstar’s refund practices warrant scrutiny

Consumer watchdog CCCS to take over EnterpriseSG in regulating consumer protection matters

Businesses and consumers can approach CCCS for matters relating to fair trading practices, consumer product safety requirements, and weights and measures compliance.

S’pore competition watchdog raises concerns over problematic features on Agoda website, app

The issues are related to its accommodation search and booking features, which CCCS was concerned that they would mislead customers.

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MDDI (P) 046/10/2025. Published by SPH Media Limited, Co. Regn. No.202120748H. Copyright © 2025 SPH Media Limited. All rights reserved.