Consumer rights

EU countries agree to maintain compensation paid to passengers for flight delays

FILE PHOTO: Passengers gather in a departure hall as screens display flight information inside Charles de Gaulle airport, operated by Aeroports de Paris, in Roissy, France, April 11, 2019. REUTERS/Benoit Tessier/File Photo

EU to ban airlines from charging parents to sit with their children

An EU reform of passenger rights agreed on June 12 stopped short of more divisive changes.

China’s Pinduoduo, JD.com among 5 summoned over false advertising

Beijing's market watchdog said it had identified issues, including false advertising for promotional events and irregular rules.

3 retailers caught using misleading website features such as fake visitor counts, countdown timers

Misleading features included fake visitor counts, fabricated countdown timers and false discount claims.

Forum: Refill-and-reuse systems can make household prices more transparent

New CaseTrust scheme aims to better standards of car-sharing firms; address consumer concerns

Participating operators that meet the standards will have the CaseTrust marks.

Supporters’ and consumers’ groups file lawsuit against ‘excessive’ World Cup ticket prices

FIFA president Gianni Infantino has said that tickets for the 2026 World Cup uses "dynamic pricing", meaning that they will go up and down.

When ‘poisoned’ AI chatbots recommend fake products to Chinese consumers

This picture taken on February 5, 2026 shows advertising promoting ByteDance's cloud and AI service platform 'Volcano Engine' and chatbot 'Doubao' at the Beijing Capital International airport in Beijing. After soaring to global attention with its hugely popular TikTok app, Chinese tech giant ByteDance is now positioning itself as a major player in the fast-evolving AI arena. (Photo by Adek BERRY / AFP) / To go with AFP story China-business-technology-AI-Bytedance-TikTok, FOCUS by Luna LIN

Forum: Help ageing businesses evolve to protect customers

CASE chief urges Singapore petrol companies to promptly adjust pump prices when global prices fall

CASE president Melvin Yong encouraged consumers to use the Price Kaki app to compare petrol prices and make more informed choices.

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MDDI (P) 046/10/2025. Published by SPH Media Limited, Co. Regn. No.202120748H. Copyright © 2026 SPH Media Limited. All rights reserved.