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Rebuilding digital trust
Phishing scams like the OCBC one show that going digital is not just about access for all, but giving users, especially the vulnerable, the know-how to use that access wisely
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Public service ambassadors guiding seniors through the use of government digital services at an SG Digital Office in 2020.
ST PHOTO: LIM YAOHUI
Chew Han Ei and Carol Soon
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High-profile phishing incidents recently have dented public trust in digitalisation efforts. After news of the phishing scam targeting OCBC Bank customers broke, some seniors were reported to have cancelled their Internet banking accounts.
Following the incidents, Finance Minister Lawrence Wong said financial institutions are expected to improve security measures, such as using artificial intelligence to enhance fraud detection. The Monetary Authority of Singapore is also working on a liability framework for scam losses.
