Work takes a heavy toll but some hotel staff soldier on

Manpower challenges were already prevalent long before Covid-19 struck as the industry has diverse needs due to its extensive service lines across room operations, food and beverage, and culinary operations. PHOTO: ST FILE
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SINGAPORE - The hospitality industry had been Ms Wong’s sweet spot for 20 years, and the thought of a change had never entered her mind.

But the ravages of the pandemic soon prompted the senior events manager to quit her job at a five-star hotel. 

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