NetLink Trust fibre network restored after nearly 6 hours of disruption in Yishun

Three telcos - Singtel, M1 and StarHub - posted updates informing users that the difficulties in accessing the fibre network were due to a NetLink Trust fibre outage.
Three telcos - Singtel, M1 and StarHub - posted updates informing users that the difficulties in accessing the fibre network were due to a NetLink Trust fibre outage.PHOTOS: REUTERS, ST FILE, BLOOMBERG

SINGAPORE - Fibre broadband services for users in some areas of Yishun were affected on Friday evening (June 14).

Three telcos - Singtel, M1 and StarHub - posted updates informing users that the difficulties in accessing the fibre network were due to a NetLink Trust fibre outage.

Services were restored at 10.45pm, NetLink Trust said in a statement issued on its website at 10.50pm. The cause of the service disruption has not been determined, a spokesman told The Straits Times.

In an earlier statement issued at 8pm, NetLink Trust said that it received reports of the disruption at around 5pm. 

"About 600 end-users’ fibre broadband services may have been affected by this incident," the operator said. 

Singtel said in a Facebook post at 5.56pm that some customers in the vicinity of Yishun Ring Road may be experiencing difficulties accessing fibre broadband, Singtel TV and digital home line services.

Singtel said in a later update at 9.27pm that all its affected services were fully restored.

 

At 6.46pm, StarHub issued an alert on its Facebook page as well, saying that the outage may affect those using fibre services.

In an update at 7.28pm, M1 said that some of its customers in Yishun may be experiencing difficulties in accessing fibre and fixed voice services.

At 10.50pm, the telco said that all affected fibre services were fully restored and advised users experiencing connection difficulty to restart their devices.

Last month, some 2,000 end-users in Marsiling were affected by a fibre service disruption that lasted more than eight hours.

The service disruption was due to a fibre cable cut by a third-party contractor.