Budget debate: Facial recognition to remove hassle of dealing with passwords, physical ID

Current uses of the national biometric database are limited to official purposes, including verification at border checkpoints and in some government buildings to limit access rights.
Current uses of the national biometric database are limited to official purposes, including verification at border checkpoints and in some government buildings to limit access rights.PHOTO: ST FILE

SINGAPORE - Why carry your pink NRIC or remember passwords when you can scan your face?

When Singapore puts together its national facial identification service, people will be able to scan their faces at kiosks to instantly verify who they are and initiate transactions, say, at government agencies or at banks.

The captured facial image will be matched against the Government's biometric database, which contains the facial images and identities of four million local residents aged 15 years and above.

Overseas Singaporeans and the elderly can also register to use the SingPass Mobile app by scanning their faces on their mobile phones.

This will then be verified instantly against the national biometric database over the Web, without needing to enter any password or fuss with security token hardware.

These are new developments on Singapore's national digital identity system, which Dr Vivian Balakrishnan, Minister-in-charge of the Smart Nation Initiative in the Prime Minister's Office (PMO), said are key to Singapore's progress.

"There is a lot of behind-the-scenes work, often unnoticed and underappreciated. But, like physical infrastructure, they are fundamental to our ongoing digital transformation," he said in Parliament during the debate on the PMO's budget on Friday (Feb 28).

Facial scanning trials on camera-fitted kiosks are expected to start by June this year at government agencies for citizens to access selected digital services, according to the Smart Nation and Digital Government Office. Details have not been announced.

People here are already scanning their faces or fingerprints on their phones to access e-government services using the SingPass Mobile app, launched in 2018.

The app has one million users to date.

Private-sector organisations such as insurer NTUC Income and trade union Singapore National Employers Federation are testing the use of SingPass Mobile to secure their members' access to their online services.

 
 

The plan is to allow more businesses to benefit from digital infrastructure built by the Government, said Dr Balakrishnan, agreeing with MPs that their success in the digital era is key to Singapore's smart nation journey.

Dr Balakrishnan, who is also Minister for Foreign Affairs, said: "We are testing the use of SingPass by businesses, so they do not have to build and secure their own digital identity verification systems."

With the new facial identification service featuring anti-spoofing technologies, for instance, the private sector is expected to benefit in a bigger way.

Potential uses in the private sector include allowing banks to easily verify online customers carrying out high-risk transactions such as those involving cashier's orders of more than $10,000.

Facial scanning in this case will be done on customers' smartphones.

Plus, commercial building owners can identify visitors, and hotels can tailor services for loyalty programme members without needing to check identity documents or having to set up their own biometric database, as is the case at present.

One of the benefits of using the government-backed facial identification service is that biometrics data will not be shared with or owned by private organisations.

Users can still choose to enter passwords or use their paper-based identity documents if they object to having their faces scanned, said the Smart Nation and Digital Government Office.

In November 2018, The Straits Times first reported on the government-backed facial identification service involving greater use of the national biometric database.

Current uses of the national biometric database are limited to official purposes, including verification at border checkpoints and in some government buildings to limit access rights.

This digital identity will also be used to verify cross-border transactions, but details are not available.

Responding to a question from Mr Pritam Singh, MP (Aljunied GRC) and Workers' Party chief, on the trial of smart lamp posts, Dr Balakrishnan said the next one will be in Punggol.

 
 

This is an expansion of current trials in one-north business park in Buona Vista and Geylang, where sensor and camera fittings on street lamps collect a wide range of data to catch speeding e-scooters, manage unruly crowds and direct driverless cars.

Specifically, cameras and sensors will be mounted on more than 70 lamp posts in Punggol for urban and transport planning, and to monitor air quality.

Singapore already has a network of security cameras, but this plan takes it up several notches because of the use of more sophisticated technologies that can merge data sets and draw detailed analyses of people's faces, down to race, gender and age.

The project may eventually involve the nation's more than 100,000 lamp posts islandwide.

Assuring the House that there are stringent data management and protection measures in place, Dr Balakrishnan said: "In particular, only officers with legitimate use of the data would be able to access the data."

In addition, identification of individuals will be done only when necessary such as in law enforcement and in finding missing individuals.

Furthermore, public officers are subjected to the Public Service Governance Act, which makes the mishandling and unauthorised access of data a criminal offence, he added.