I empathise with Mr Neo Lin Chen (Unable to access CPF statement; June 1).

I had a similar experience last year when I was administering my late mother's estate.

As the legal executor of her estate, I wanted a copy of her Central Provident Fund statement and account balance in order to ensure that her last Medisave transactions and the refund of her MediShield Life premiums were in order.

I called the CPF hotline and was told that they were unable to give me a copy of her statement even though I was the legal executor of her estate, and that the CPF Board would distribute the money according to my late mother's nominations.

When I asked how I could ensure that her money is in order and would be completely distributed to her nominees, I was told to rest assured that the CPF Board has procedures in place for this.

Even though CPF money is not covered under a person's will, should not the need for transparency and accountability still be met?

Margaret Lee (Ms)