Excerpts from readers' letters

UNABLE TO ACCESS CPF STATEMENT

As the nominated beneficiary of my late father's CPF savings, I received a letter from the Central Provident Fund (CPF) Board to submit an online application to withdraw his savings.

I requested the latest account balance and a statement of transactions to ensure that CPF would release the correct amount to me and to verify that my father's Medisave transactions were in order.

My attempts to obtain this statement were futile.

I was told I would not be able to check my father's account balance as the account does not belong to me, even though I am the beneficiary. The Withdrawal Schemes department would only forward my request to another department, which I later realised did not exist. Only a generic e-mail address was given to me, which yielded no responses despite my trying several times.

Can CPF clarify why I cannot access my father's account balance even though I am the legal executor of his estate?

Neo Lin Chen


KEEP OLD PIPE SOCKETS FOR LAUNDRY

I urge the Housing Board to review the replacement of the existing pipe sockets in mature estates with the new drying racks.

The existing pipe sockets allow more clothes and laundry to be hung on bamboo poles than the metal drying rack with the extended bar.

Furthermore, the rack sits in a slanted position on the wall and possibly adds more weight to that part of the wall.

Philip Sim Ah Tee


EXTEND PASSBOOK UPDATING HOURS

Currently, all ATM services with POSB/DBS Bank are available 24 hours, except for passbook updating, which ends at 11pm.

DBS should consider making this service available 24 hours as well.

David Kwok Ng Kan


GIVE 24 HOURS TO PAY ERP CHARGES

I recently forgot to insert a CashCard into the in-vehicle unit while driving through an ERP gantry.

Now I have to pay an administrative fee of $8, on top of the toll fee.

In such cases, will the Land Transport Authority consider allowing motorists to settle outstanding ERP charges within 24 hours from the time they pass the gantry?

Those who do not pay within 24 hours can then be asked to pay the outstanding charges along with the administrative fee.

This would be a fairer approach.

Mahinder Singh

A version of this article appeared in the print edition of The Straits Times on June 01, 2018, with the headline 'Excerpts from readers' letters'. Print Edition | Subscribe