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Even small disruptions can have severe effects on an airline’s planes, employees and customers.
ST PHOTO: LIM YAOHUI
Niraj Chokshi
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FORT WORTH, Texas – American Airlines Flight 27 was hundreds of kilometres out to sea on its way from Los Angeles to Tokyo in December when a passenger had a medical emergency.
The flight’s captain called Mr Mike Doran, a dispatcher for the airline in Texas. Mr Doran connected him to a doctor employed by American. After that consultation, the pilot changed course, flying more than two hours to San Francisco, so the passenger could get help.
