Coronavirus pandemic
US airlines struggle to impose mask-wearing on defiant fliers
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Passengers, almost all wearing masks, on board an American Airlines flight from New York City to North Carolina on May 3. The wearing of masks to protect against the coronavirus has become such a sensitive issue in the US that airlines are struggling to impose the practice.
PHOTO: AGENCE FRANCE-PRESSE
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WASHINGTON • The wearing of masks to protect against the coronavirus has become such a sensitive issue in the US that airlines are struggling to impose the practice on defiant travellers in the enclosed environment of an airplane.
Agence France-Presse photographer Johannes Eisele experienced the problem in person. He recently took his seat on an American Airlines flight from LaGuardia Airport in New York City - then a virus hot spot - to Charlotte Douglas International Airport in North Carolina.
He had a middle seat, wedged between two other passengers - only one of whom was wearing a mask.
As Mr Eisele recounted it: "I asked him if he didn't have a mask. He said, 'Yes, I have.' And I asked him, 'Can you please wear it?'
"He said he feels more comfortable without the mask and he won't wear it."
When Mr Eisele told the man that "I feel more comfortable if you wear it", his seatmate replied: "Keep your fear to yourself."
The flight was full, so Mr Eisele was unable to change seats.
The scene occurred early this month, shortly before airlines in the United States imposed face mask rules - generally exempting only passengers with medical or religious excuses, or very young children - to slow the spread of Covid-19.
At the time of boarding, say officials at American Airlines and United Airlines, the rule is clear: No passenger can board a flight unless he or she has a mask on.
The problem occurs after takeoff. Those airlines generally will, if necessary to avoid confrontation, allow passengers to remove their masks while in flight. They are allowed to do so as well, of course, while eating or drinking.
If a passenger's refusal to wear a face covering causes a disturbance, a United spokesman told AFP: "We've counselled our flight attendants to use their de-escalation skills."
He said flight attendants "have the flexibility to re-seat customers on the aircraft", though that does not work on a sold-out flight.
"Our employees are not expected to control the personal behaviours of customers," said a Southwest Airlines spokesman. The airline does provide masks in airports and on board planes, but will not "deny boarding based solely upon a customer not wearing a mask".
An internal advisory from American Airlines to its flight attendants explains how they are expected to handle mask-related problems.
If a passenger declines to wear a mask for reasons other than medical or religious, it says: "Please encourage them to comply, but do not escalate further."
Similarly, if a customer is frustrated because a seatmate fails to wear a face covering, "please use situational awareness to de-escalate the situation".
The Southwest spokesman said that during this period, "we must partly rely on common sense and responsible actions by travellers".
In short, the airlines appear to have chosen the course of conciliation over confrontation with insistent and sometimes angry travellers - even if it means a greater health risk to others sitting nearby.
The wearing of masks has to some extent been politicised by US President Donald Trump, who has refused to wear one, in the face of virtually unanimous medical advice and even after some White House staff members have contracted the coronavirus.
Scientists say the risk of infection is near its highest when people spend long periods in enclosed spaces - like airplanes.
Not to wear a mask on an airplane "is hugely irresponsible", said Dr Jonathan Metzl, a professor of sociology and psychiatry at Vanderbilt University, in Tennessee. "I think if someone doesn't wear a mask on a plane, they should be arrested."
AGENCE FRANCE-PRESSE
