Microsoft says productivity software suite recovered after outage
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There were nearly 23,000 incidents of people reporting issues with Microsoft 365, according to Downdetector.
PHOTO: REUTERS
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NEW YORK – Microsoft said its cloud-based software suite, which includes Word, Excel and Teams, among other widely used tools, has recovered after an outage impacted thousands of users on Sept 12.
“We can confirm the issue impacting connectivity to Microsoft services is now mitigated,” the Windows parent said in a post on social media platform X.
The company said a change within a third-party internet service provider’s (ISP) “managed-environment” resulted in an impact.
Microsoft started to see signs of a recovery after the ISP reverted the change.
The outage comes nearly two months after a faulty software update from cyber-security services provider CrowdStrike affected nearly 8.5 million Windows devices
Microsoft’s Azure cloud platform said on X that it was probing customer reports of a potential issue connecting Microsoft’s services from AT&T networks.
“We experienced a brief disruption connecting to some Microsoft services on our network. The issue has been resolved and connections are operating normally,” an AT&T spokesperson said in a statement.
Incident reports for Microsoft 365 fell to about 800, as at 10.28am ET (10.28pm in Singapore), after having peaked at more than 23,000 earlier in the day.
Downdetector said it saw more than 90,000 user reports come in within the US for Microsoft 365, with Azure, Teams, Xbox, Bing, Microsoft Store and all of the company’s entities seeing elevated cases.
The platform, which tracks outages by collating status reports from a number of sources, including user-submitted errors on its platform, said the outage appeared to be affecting other companies as well. REUTERS
