SAN FRANCISCO (BLOOMBERG) - Facebook will ban content that references white nationalism and white separatism, taking a major step towards curbing racism and hate speech on the site.
The social media giant's policies have long excluded posts on white supremacy, but Facebook said it did not apply the same lens to expressions of white nationalism because it wanted to be able to include "broader concepts" of nationalism such as American pride and Basque separatism, which are linked to people's identity.
After an investigation by tech publication Motherboard and conversations with experts in race and civil rights groups, Facebook said in a blog post on Wednesday (March 27) that it concluded "white nationalism and separatism cannot be meaningfully separated from white supremacy and organized hate groups."
The problem of white nationalism on Facebook was magnified in 2017 after a deadly neo-Nazi rally in Charlottesville, Virginia, where white nationalists used the social networking site as a way to fuel hatred and to connect far-right groups in a protest of the removal of a Confederate statue.
The killer responsible for the deaths of 50 people in New Zealand earlier this month also used Facebook to post a racist manifesto before recording the massacre at two mosques live on the platform.
Going forward, people who search for terms associated with white supremacy will be directed to resources that combat hate groups, such as Life After Hate, an organisation founded by former violent extremists that provides crisis intervention, education, support groups and outreach, San Francisco-based Facebook said.
Facebook also acknowledged that it needs to get "better and faster" at identifying and taking down hate from its sites.
Machine learning and artificial intelligence help, but the company said "we know we have a lot more work to do."
The company will begin enforcing the new policy beginning next week.
Facebook built a content scanning system that over the years has added rules based on reactions to changes in user behaviour or public uproar after an incident such as the New Zealand mass shooting.
When the website's users or computer systems report posts as problematic, they are sent to one of the company's 15,000 content moderators around the world, who are allowed to take content down only if it violates a rule.
Civil rights group Colour of Change said it is "glad to see the company's leadership take this critical step forward in updating its policy on white nationalism."
The group also called upon Twitter, Google's YouTube, and Amazon.com to "act urgently to stem the growth of white nationalist ideologies."
Twitter prohibits hateful conduct and imagery, but has been criticised for removing some white supremacists and extremists, while allowing others to remain. For instance, the site has permitted Richard Spencer, the head of the white nationalist group the National Policy Institute, and Jason Kessler, the main organiser of the "Unite the Right" rally in Charlottesville, to keep their accounts.