Robots at your service: Your face is the room key in Alibaba’s futuristic FlyZoo Hotel

Guests at Alibaba Group's FlyZoo Hotel can scan their faces to activate elevators, access the gym and restaurants, and unlock their room doors. A smart speaker system called Tmall Genie can also assist with lights, curtains and operating the TV.
At Hangzhou's FlyZoo Hotel, your face is the key to unlocking everything from the hotel room to the gym doors.
At Hangzhou's FlyZoo Hotel, your face is the key to unlocking everything from the hotel room to the gym doors.ST PHOTO: YIP WAI YEE
  • Published
    May 28, 2019, 6:00 pm SGT
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HANGZHOU, CHINA - No one is manning the reception desk at Hangzhou's sleek FlyZoo Hotel - and that is completely normal.

In fact, guests rarely interact with staff at all during their entire stay here. Amenities are sent to the room by roving robots, while bespoke cocktails at the bar are mixed by a robotic arm.

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