Lost your contact tracing token again? Pay $9 for a new one

Replacing a TraceTogether token the first time it is lost is free but, starting last Friday, it will cost $9 for each subsequent replacement.

Replacement of the tokens, which are used for Covid-19 contact tracing, can be done at any community centre (CC).

Those with financial difficulties can approach TraceTogether counter staff at the CCs to request a fee waiver, the Smart Nation and Digital Government Office (SNDGO) said when announcing the change on Facebook last Thursday. Faulty or damaged tokens, or those with dead batteries, will still be replaced for free.

Payment of the replacement fee at CCs can be made via PayNow, ez-link, Nets FlashPay, Mastercard, Visa, JCB and Union Pay.

Cash payments will not be accepted. People who can pay only with cash can approach TraceTogether counter staff for help.

To get their replacements, token users need to show their NRIC or the relevant identity documents that have barcodes.

SNDGO had previously stated on its website that "subsequent replacement of lost tokens will be chargeable" should a person lose the token multiple times, but did not indicate the replacement fee amount.

Last Thursday, the office said the $9 is to cover the cost price of the token. "We hope that the public will be more mindful about taking care of their tokens and be careful not to misplace them," it said.

Since the TraceTogether tokens were first issued in late June last year, the proportion of people who lost their tokens multiple times appears to have been low.

SNDGO said that 95 per cent of the tokens replaced so far were those that were faulty or ran out of battery.

Less than 5 per cent were due to tokens that were lost and of these, just 2 per cent were for tokens lost two or more times.

For more details on the TraceTogether token, visit the website www.token.gowhere.gov.sg