'It was like fighting a war': OCBC group CEO on dealing with recent phishing scams

OCBC group chief executive Helen Wong said the decision to pay all customers their losses as a gesture of goodwill was made in early January and the bank has been doing so since Jan 8. ST PHOTO: JASON QUAH
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SINGAPORE - In early December, staff at OCBC Bank started getting calls from frantic customers saying they appeared to be victims of a phishing scam.

As employees from Singapore’s second-largest bank worked to get to the bottom of this, more and more cases started popping up.

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