M1 fibre services disrupted in northern and eastern Singapore

Many affected M1 consumers claimed to be from the northern and eastern parts of the island, including Sengkang, Bishan, Choa Chu Kang and Pasir Ris.
Many affected M1 consumers claimed to be from the northern and eastern parts of the island, including Sengkang, Bishan, Choa Chu Kang and Pasir Ris.ST PHOTO: KELVIN CHNG

SINGAPORE - A fibre broadband outage hit M1 customers in the northern and eastern parts of Singapore on Wednesday morning (May 22).

Apologising for the incident in a Facebook post about 9.10am, M1 said its engineers "are working hard to resolve the issue" and it acknowledged that customers might experience difficulties in accessing fibre services.

Complaints by consumers began appearing from about 8.45am on the telco's Facebook page, as well as on online sites such as HardwareZone and Reddit.

Downdetector.sg - a site that provides an overview of various service outages, including public transport and online services - recorded about 2,400 reports of outages by M1 users at around 9am.

Many affected consumers said they were from the northern and eastern parts of the island, including Sengkang, Bishan, Choa Chu Kang and Pasir Ris.

Several netizens also said they experienced disruptions in other parts of Singapore, such as Bukit Batok and Boon Lay.

Some also said their non-fibre services, such as mobile networks, were disrupted.

However, an M1 spokesman told The Straits Times that only fibre services were affected.

The spokesman added: "M1 has confirmed that only customers in the northern and eastern parts of Singapore are affected, not the western part or other regions."

ST understands that Wednesday morning's disruption is unrelated to the one that occurred the day before, when a fibre cable outage affected services in some areas in the northern part of Singapore.

 

Singtel, StarHub and M1 users were affected by that incident, but all three telcos said their services were restored by 6pm.