SingPass service fully restored after users experience issues accessing system

Users had experienced intermittent issues with accessing the system earlier on Tuesday.
Users had experienced intermittent issues with accessing the system earlier on Tuesday.PHOTO: SCREENGRAB FROM SINGPASS.GOV.SG

SINGAPORE - The authorities have fully restored service to SingPass, after users experienced intermittent issues with accessing the system earlier on Tuesday (June 18).

The system is used to access key government services.

In a Facebook post at about 4.30pm, the Government Technology Agency of Singapore (GovTech) said the SingPass team had “fully restored the service around 3.10pm” and was monitoring it closely.

They added that users could continue to log in via SingPass and apologised for the inconvenience caused. 

The authorities notified users earlier about the issue. At about 2pm, a message on the SingPass homepage said: “SingPass Mobile is unavailable right now."

On the SingPass Mobile app, a message stated: “Login shortcuts unavailable. Try logging in directly on the digital service or come back later.”

Last November, SingPass and CorpPass suffered an outage.

In February last year, a system software bug led to SingPass and CorpPass suffering intermittent outages that lasted 10 hours over two days. It was the longest breakdown since SingPass was set up in 2003.