Users claim unauthorised charges by ofo

Among their complaints: Bike-sharing firm deducted money for passes they did not buy

Some ofo users reported that they continued to be charged even after locking their bikes.
Some ofo users reported that they continued to be charged even after locking their bikes.LIANHE ZAOBAO FILE PHOTO

Undergraduate Hong Seung Hye, 22, stopped using ofo's bicycles last December and cancelled her monthly pass.

But she got a rude shock after checking her bank statement in January - the bicycle-sharing operator had made three deductions of $8.99 each, amounting to nearly $27, from her account on Jan 11.

Please or to continue reading the full article.

Get unlimited access to all stories at $0.99/month

  • Latest headlines and exclusive stories
  • In-depth analyses and award-winning multimedia content
  • Get access to all with our no-contract promotional package at only $0.99/month for the first 3 months*

*Terms and conditions apply.

A version of this article appeared in the print edition of The Straits Times on March 15, 2019, with the headline 'Users claim unauthorised charges by ofo'. Subscribe