Users claim unauthorised charges by ofo

Some ofo users reported that they continued to be charged even after locking their bikes.
Some ofo users reported that they continued to be charged even after locking their bikes.LIANHE ZAOBAO FILE PHOTO

Among their complaints: Bike-sharing firm deducted money for passes they did not buy

Undergraduate Hong Seung Hye, 22, stopped using ofo's bicycles last December and cancelled her monthly pass.

But she got a rude shock after checking her bank statement in January - the bicycle-sharing operator had made three deductions of $8.99 each, amounting to nearly $27, from her account on Jan 11.

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A version of this article appeared in the print edition of The Straits Times on March 15, 2019, with the headline 'Users claim unauthorised charges by ofo'. Print Edition | Subscribe