Two electronic kiosks for replacement TransitLink concession cards launched at Bukit Panjang 'e-lobby'

At the kiosks in Bukit Panjang, commuters can apply for replacement concession cards and collect them on the spot without going to card replacement offices.
At the kiosks in Bukit Panjang, commuters can apply for replacement concession cards and collect them on the spot without going to card replacement offices.PHOTO: LIANHE ZAOBAO

SINGAPORE - Bukit Panjang residents can now replace their misplaced transport concession cards at any time of the day, with the introduction of two electronic kiosks at the integrated transport hub next to Hillion Mall.

At the kiosks, commuters can apply for replacement concession cards and collect these on the spot without going to card replacement offices.

It will also have cheaper administration fees for card replacement - such fees for a senior citizen concession card at the kiosk will cost $7 instead of $8 at the replacement counter, while other other concession cards will cost $11 instead of $13 to replace.

But commuters will not be able to apply for new concession cards through the kiosks as they have to provide personal data, which has to be done through the counter or online.

The kiosks also let commuters top up their cards, purchase concession passes and redeem travel vouchers. The machines do not accept cash, only Nets and credit or debit cards.

The Bukit Panjang transport hub is the first and only place to have two such kiosks side by side in one corner of the facility, in what TransitLink has dubbed its first e-lobby.

Dr Vivian Balakrishnan, Foreign Minister and MP for Holland-Bukit Timah GRC, launched this lobby on Saturday (July 7). "We have senior citizens, parents, who make use of concession cards, so it'll be useful for them to be able to access the kiosks at their own convenience," he said.

Bukit Panjang resident Ng Siew Hua, 66, prides herself on not losing her concession card but said the kiosks would be convenient for her to get a new one should it happen.

"The machines are easy to use so senior citizens won't get left behind. But the administration fee for replacement cards is still not cheap. Maybe if senior citizens don't have to pay the fee it'll be better," she said.

These two TransitLink Kiosks add to six others rolled out from 2016. More than 120,000 transactions have been made at such kiosks since then, covering 11 different concession cards from student cards to the adult monthly travel card.

Additional kiosks will be rolled out at Boon Lay and Tampines bus interchanges by the end of 2018.