Train fault causes delays on North-East Line

The Serangoon MRT station platform was packed with commuters heading towards HarbourFront yesterday. Train services on the North-East Line were affected for about an hour due to a faulty train at the Little India station.
The Serangoon MRT station platform was packed with commuters heading towards HarbourFront yesterday. Train services on the North-East Line were affected for about an hour due to a faulty train at the Little India station.ST PHOTO: JOYCE FANG

Commuters on the North-East Line (NEL) faced delays yesterday morning due to a faulty train at the Little India station.

Train service between Potong Pasir and Outram Park stations was also suspended briefly during the hour-long disruption, before resuming at 8.36am.

Ms Tammy Tan, SBS Transit's senior vice-president of corporate communications, told The Straits Times that the train "developed a fault which affected train services on the NEL for about an hour" from about 7.30am.

"Longer travel times of about 30 minutes were experienced during this period as a 12-car push-out to HarbourFront station was conducted to get the faulty train off the track," she said.

Ms Tan said free bus rides and free bridging bus services were available between Outram Park and Potong Pasir stations to help commuters continue their journeys.

Train service resumed progressively from 8.36am, she added.

GETTING TRAIN OFF THE TRACK

Longer travel times of about 30 minutes were experienced during this period as a 12-car push-out to HarbourFront station was conducted to get the faulty train off the track.

MS TAMMY TAN, SBS Transit's senior vice-president of corporate communications.

Ms Tan apologised for the inconvenience to commuters and said the company was investigating the cause of the train fault.

SBS Transit first tweeted about the fault at the Little India station at 7.35am, warning commuters to expect delays of about 15 minutes along the entire line.

This was later revised to 30 minutes.

The company explained that trains were moving at a slower speed due to the fault.

Corporate secretary Nur Diyana, 26, who was on her way to work at Dhoby Ghaut, told The Straits Times that she boarded the train at Punggol station at 7.15am.

"The train was stuck at the station for 30 minutes before it started moving very slowly," she said.

On Monday morning, commuters also faced delays on a west-bound stretch of the East-West Line due to a track fault.

A version of this article appeared in the print edition of The Straits Times on April 12, 2018, with the headline 'Train fault causes delays on North-East Line'. Print Edition | Subscribe