Thomson-East Coast Line stations to get 2 lifts, ticket machines with video capabilities

Stations on the Thomson-East Coast Line will have new ticket machines equipped with video capabilities so that officers can attend to any issues that arise.
Stations on the Thomson-East Coast Line will have new ticket machines equipped with video capabilities so that officers can attend to any issues that arise.ST PHOTO: KUA CHEE SIONG
The Woodlands North station on the Thomson-East Coast Line.
The Woodlands North station on the Thomson-East Coast Line.ST PHOTO: KUA CHEE SIONG
The exterior of the Woodlands South station on the Thomson-East Coast Line.
The exterior of the Woodlands South station on the Thomson-East Coast Line.ST PHOTO: KUA CHEE SIONG

SINGAPORE - Most of the stations on the upcoming Thomson-East Coast Line (TEL) - including the three opening in three weeks - will have two lifts instead of one to make life easier for commuters.

Other stations in the future will also get two lifts "wherever possible", said Ms Sushma Goh, director of architecture at the Land Transport Authority's (LTA) infrastructure design and engineering group.

"We need to have a little bit more mobility provided within the station," Ms Goh added.

Stickers will be placed at the TEL lifts to indicate that priority should be given to those who need the lifts more.

The LTA has added lighting for handrails, escalators and staircases to get a more evenly lit floor surface to help the elderly to move about the MRT area safely.

TEL stations will also get the new MRT network map that was unveiled in December.

The map has made the Circle Line the focal point so commuters can quickly orientate themselves and plan their journeys, the LTA said then.

Improved wayfinding signage and larger font sizes will be used at the 32 TEL stations, which will also have new ticket machines equipped with video capabilities so that officers can attend to any issues that arise.

If a commuter has problems buying a ticket, for example, he or she can press a button to be connected to a customer service officer via video.

 
 

Passengers can apply for concession passes, redeem travel vouchers and pay penalty fees directly on the new machines, called Assisted Service Kiosks.

They will be installed at all TEL stations and could be deployed to other stations in future.

Services will be available in English, Chinese, Malay and Tamil with officers on call from 8am to 6pm.

The LTA said the hours will be adjusted depending on demand.

The first three stations, all in Woodlands, open on Jan 31.