Sorry, we messed up: Scoot CEO Lee Lik Hsin

Speaking for the first time about the disruptions that had affected thousands of travellers, Scoot chief executive Lee Lik Hsin said operational and service lapses are being reviewed and measures will be put in place to address them.
Scoot CEO Lee Lik Hsin (above) says a lot of work is being done to ensure operational resilience. Left: Passengers feel Scoot could have done a much better job taking care of their needs while they were stranded. PHOTO: SHIN MIN DAILY NEWS
Scoot CEO Lee Lik Hsin says a lot of work is being done to ensure operational resilience. ST PHOTO: KEVIN LIM
Scoot CEO Lee Lik Hsin (above) says a lot of work is being done to ensure operational resilience. Left: Passengers feel Scoot could have done a much better job taking care of their needs while they were stranded. PHOTO: SHIN MIN DAILY NEWS
Passengers feel Scoot could have done a much better job taking care of their needs while they were stranded. PHOTO: SHIN MIN DAILY NEWSPHOTO: SHIN MIN DAILY NEWS
Scoot CEO Lee Lik Hsin says being a budget airline is no excuse for disruptions, and wants to win back confidence.
Scoot CEO Lee Lik Hsin says being a budget airline is no excuse for disruptions, and wants to win back confidence.

Strong headwinds have hit Scoot, Singapore Airlines' budget arm, after a string of flight disruptions. In his first interview on the subject, Scoot chief Lee Lik Hsin tells Senior Aviation Correspondent Karamjit Kaur he is determined to win back consumer confidence.

Scoot messed up. Mr Lee Lik Hsin admits it, knows his customers are upset and is determined to regain their trust and confidence.

He stressed this repeatedly during a two-hour interview with The Sunday Times in his office at Changi Airport on Thursday.

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A version of this article appeared in the print edition of The Sunday Times on February 24, 2019, with the headline 'Sorry, we messed up'. Print Edition | Subscribe