SIA's new Suites for A-380s fail to wow premium passengers

SIA received some feedback regarding door noise for its Suites, which it has resolved. Some customers also shared privacy concerns because of the unobstructed views between Suites when doors are open.
SIA received some feedback regarding door noise for its Suites, which it has resolved. Some customers also shared privacy concerns because of the unobstructed views between Suites when doors are open.ST PHOTO: LIM YAOHUI

Singapore Airlines, which spent four years designing and developing new seats and other in-flight products for its Airbus 380, may have to go back to the drawing block to fix design flaws that have upset some of its premium customers.

Those who have flown in the A-380's ultra first-class Suites, since the new-look aircraft made its debut on the Singapore-Sydney route in December, have complained of a lack of privacy, especially during meal times when the sliding doors are kept open.

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A version of this article appeared in the print edition of The Straits Times on April 16, 2018, with the headline 'SIA's new Suites for A-380s fail to wow premium passengers'. Subscribe