SBS Transit’s website and mobile app back up after 4 hours
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SBS Transit is working to restore its website and mobile application which have been out of service since Jan 22.
ST PHOTO: LIM YAOHUI
Follow topic:
- SBS Transit's website and mobile app are down, with users notified at 8am via social media.
- SBST is working with its service provider to restore access; the cause is under investigation and unrelated to LTA's bus arrival timing system reset.
- The website domain expired on Jan 22, but normal transport operations are unaffected by the outage.
AI generated
SINGAPORE – Public transport operator SBS Transit’s (SBST) website and mobile application have been restored after being down for four hours.
SBST initially notified users of the service issue via its social media channels on Jan 22 at around 8.30am. The mobile app displayed the same advisory when it was launched, while the website carried a “service error” message.
“We are working with our service provider to resolve the issue as soon as possible so that we can restore access,” the operator had said on Facebook and X.
At 12.50pm, it said in an update that both its website and app were accessible.
In response to The Straits Times, SBST spokeswoman Grace Wu said that the situation was not related to the Land Transport Authority’s (LTA) reset of the bus arrival time system announced on Jan 21.
Normal operations were not affected, Ms Wu added.
After the website and mobile app were back in service, Ms Wu said: “This morning, our SBS Transit website and app were inaccessible to our users. The website resumed accessibility from 11.00am and the app from 12.50pm.
“The issue arose from human error and we apologise to our users for the inconvenience caused. We are strengthening our process to prevent a reoccurrence of this situation.”
Checks by ST found that SBST’s website domain expired at midnight on Jan 22.
SBS Transit notified users of the service issue via its social media channels on Jan 22 at around 8.30am.
PHOTO: SBS TRANSIT
On Jan 21, the LTA said the system that provides bus arrival times was undergoing a reset
Since around Jan 10, inaccurate bus timings and long waiting times had been displayed to passengers on bus stop displays or through LTA’s MyTransport.SG application.
LTA had advised passengers to access the SimplyGo website or public transport operators’ websites for information on the planned frequencies of bus services.
As at 11am on Jan 22, the bus arrival time feature was still not available on the MyTransport.SG app and other third-party applications that rely on the system.
