Public feedback invited on new way-finding signs in Circle Line stations

SINGAPORE - The Land Transport Authority (LTA) is seeking public feedback on new way-finding signs to be put up in Circle Line (CCL) stations.

These signs will be installed when the new CCL stations – Keppel, Cantonment and Prince Edward Road – open in the first half of 2026 and the loop between HarbourFront and Marina Bay stations closes.

As the sixth stage of the CCL expansion will introduce unique service patterns not found on other MRT lines, commuters will need to navigate and differentiate between clockwise and anti-clockwise train service routes, LTA said on March 14.

In addition to that, some stations have platforms on different levels, making it necessary for the CCL to have a tailored way-finding solution, said LTA.

From March 14 to 17, members of the public can participate in the survey by scanning QR codes at the entrance that connects Suntec City shopping mall to Promenade station, the fare gate at the station’s Exit C, and Platform B of the station.

Printouts of the signs are displayed on a wall at Promenade station’s Platform B, where trains travelling towards Dhoby Ghaut and Marina Bay stations run.

This allows commuters to see what the actual signs at the stations will look like.

LTA staff will be on site to assist less tech-savvy participants.

Estimated to take 20 minutes to complete, the survey requires participants to take their pick from a range of suggested designs for various signs to be displayed in the MRT stations and on trains.

These include signs that display train routes at the platforms and inside trains, as well as on digital displays signalling the arrival of a train.

Members of the public can also complete the survey online via this link:

go.gov.sg/ccl6pe

Before this round of public engagement, LTA reached out to over 50 stakeholders – including working commuters, students, the elderly and people with disabilities – for feedback on the way-finding designs.

Their feedback has been incorporated in the suggested designs being presented to members of the public in the current survey.

From this survey, LTA hopes to collate feedback and gather insights from commuters of different backgrounds and navigational abilities, before refining the designs to be used at all CCL stations.

Financial consultant Woong Teck Leong, 47, said good way-finding signs are needed to allow commuters to travel in the right directions.

Describing the survey as a good move, he said: “At the end of the day, commuters are the ones who are affected... The last thing we want is to end up boarding a train and going in the wrong direction.”

Graphic designer Chua Keng Leong, 59, said the survey would help in understanding what commuters prefer and need.

Mr Chua, who specialises in way-finding design, said he did not understand what the terms “outer loop” and “inner loop” in the suggested designs referred to and proposed simplifying them to easier directional phrases.

He suggested adding duration indicators for stations on the route map, so that commuters can quickly determine the most efficient route and direction to travel in.