MRT delay on North East Line due to track fault

Transport operator SBS Transit attributed the delay to a track fault at HarbourFront MRT station.
Transport operator SBS Transit attributed the delay to a track fault at HarbourFront MRT station.PHOTO: LIANHE ZAOBAO

SINGAPORE - Commuters on the North East Line (NEL) faced delays for about two hours on Friday morning (July 19) due to a track fault at HarbourFront MRT station.

Transport operator SBS Transit first announced the delay in a tweet at about 8.10am, when it told commuters to expect an additional travel time of 5 minutes in both directions.

In subsequent updates, commuters were told to add about 10 minutes, and later 15 minutes, to their travel time.

At 9.24am, SBS Transit said that normal train service has resumed.

In response to queries, SBS Transit senior vice-president of corporate communications Tammy Tan said that only one platform at HarbourFront station was available for boarding and alighting activities due to the track fault.

"This resulted in additional train travel time of about 15 minutes for commuters and lasted for about two hours," she said, adding that the operator is investigating the cause of the fault.

"We apologise to affected commuters for the inconvenience caused."

Twitter user Rinaldi Widyanto noted at about 8am that his commute was slower than usual.

He said: "What’s going on with NEL today? Usually I’m already reaching Dhoby Ghaut from Punggol at this time, but right now, I just departed Buangkok!"

Several social media users said that there were queues forming at the MRT stations.

Twitter user ReiCrystal said: "Track fault again. Queue is pretty terrible at the NEL line station."