SINGAPORE - Users of oBike with unrefunded deposits can submit their claims online to liquidators, the Consumers Association of Singapore (Case) said on Thursday (July 12).
Case executive director Loy York Jiun said in a statement that the liquidators of oBike have announced that affected consumers with existing deposits with the bike-sharing company should submit their claim together with their relevant supporting documents such as credit card/PayPal statements online at https://www.obikedepositholders.com/ as soon as possible.
"The liquidators will examine and adjudicate on all claims received," he said.
Customers who have questions about the claim submission process can contact Case for further assistance.
The company's sudden closure had left users wondering if their deposit would be refunded, with users having to make a deposit of up to $49 in order to use oBike's services.
Case had last week said that the deposits had been used by oBike to fund its operations. It said that this was an "unethical and unacceptable" move that would have left oBike "financially hard-pressed" to return the deposits.