Kaizen method changing the way SMRT works, says chairman

SMRT chairman Seah Moon Ming said the Japanese concept of kaizen, or continuous improvement, has already helped improve efficiency.
SMRT chairman Seah Moon Ming said the Japanese concept of kaizen, or continuous improvement, has already helped improve efficiency.ST PHOTO: TIMOTHY DAVID

Company chairman Seah Moon Ming believes that SMRT is good if its people are good and do the right things right.

He is the first to admit that the sentiment could be put more eloquently - something his communications team has certainly told him - but he insisted that it accurately sums up his take on the transport company.

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A version of this article appeared in the print edition of The Straits Times on May 26, 2018, with the headline 'Kaizen method changing the way SMRT works, says chairman'. Subscribe