ComfortDelGro taxis increase use of tech in the face of competition

A whole floor of ComfortDelGro Taxi's headquarters in Sin Ming Drive has been revamped to house "customer agile squads" - teams which look at ways to enhance the taxi-booking app for both commuters and taxi-drivers. ST PHOTO: KUA CHEE SIONG
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If you lose something in a ComfortDelGro cab, a robot will now help you hunt it down.

Previously, all such cases - averaging 300 a day, where commuters leave things behind in a cab - were handled through the phone or e-mail, a time-consuming process.

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A version of this article appeared in the print edition of The Straits Times on September 10, 2019, with the headline ComfortDelGro taxis increase use of tech in the face of competition. Subscribe