ComfortDelGro launches QR codes to make ride bookings easier for seniors, caregivers, tourists
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Instead of looking for the correct pickup address to fill in on ComfortDelGro’s Zig app to book a ride, users can just scan the QR codes at designated locations.
PHOTOS: GAVIN FOO, COMFORTDELGRO
- ComfortDelGro launched QR codes for easier taxi/private-hire booking via its Zig app. Scanning auto-loads pickup points, simplifying rides for seniors, caregivers, and tourists.
- QR codes are initially at three active ageing centres. CDG plans expanding to more Singapore locations, including transit hubs and medical centres.
- CDG applied for LTA's P2P Inclusivity Grant, offering 50% co-funding (up to $500,000) for solutions making app bookings easier for seniors.
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SINGAPORE – Taxi passengers – especially the elderly, caregivers and tourists – will find it easier to book a taxi or private-hire car ride at certain locations with transport operator ComfortDelGro’s (CDG) launch of customised QR codes.
Instead of looking for the correct pickup address to fill in on CDG’s Zig mobile app to book a ride, users can just scan the QR codes at designated locations using the Scan & Ride feature on the app.
After scanning the QR code, the pickup point will be automatically loaded onto the app. The user can then either fill in the destination or proceed to book a ride directly.
For a start, the QR codes are now available at the Taman Jurong, Boon Lay and Bukit Batok active ageing centres operated by Thye Hua Kwan Moral Charities (THKMC).
In a statement on May 5, CDG said that the feature will be introduced in other locations in Singapore, including lifestyle hubs, transit interchanges, medical centres and other high-traffic areas.
Through its partnership with THKMC, a voluntary welfare and non-profit organisation, CDG said that it is recruiting active seniors to be ambassadors to help their peers use the new feature.
CDG began working on the feature in the second half of 2025 to help seniors who are not comfortable with digital interfaces. It later realised that tourists will likely find the feature helpful too, since they are not familiar with local pickup points.
The feature will also appeal to commuters who want simplicity, CDG said.
In response to queries from The Straits Times, CDG’s spokesperson said that the company has applied for financial support from the Government for the development of the inclusivity feature.
Under the P2P Inclusivity Co-funding Grant, the Land Transport Authority (LTA) will provide co-funding of up to 50 per cent, capped at $500,000, for ideas that make it easier for commuter groups such as seniors to book rides using mobile apps.
Announced in Parliament in March 2025 during the debate on the Transport Ministry’s budget, the initiative came after an LTA-commissioned survey found that navigating ride-hail applications was the most common challenge among seniors.
