Coronavirus outbreak

Case urges airlines to be flexible over flight cancellation requests

Various airlines, such as Singapore Airlines and Jetstar Asia, granted some form of concession to affected customers who want to change or cancel their flights.
Various airlines, such as Singapore Airlines and Jetstar Asia, granted some form of concession to affected customers who want to change or cancel their flights.PHOTO: ST FILE

Almost 60 complaints have been raised against budget carrier Scoot since the start of the year, with most consumers having difficulty obtaining refunds after they cancelled their flights due to the coronavirus outbreak, the Consumers Association of Singapore (Case) said yesterday.

Complaints against Scoot - which has been hard hit by flight cancellations to mainland China - formed the majority filed against the airline industry, said Case, as it urged airlines to exercise flexibility for consumers who want to change or cancel their flights.

Please or to continue reading the full article.

Get unlimited access to all stories at $0.99/month

  • Latest headlines and exclusive stories
  • In-depth analyses and award-winning multimedia content
  • Get access to all with our no-contract promotional package at only $0.99/month for the first 3 months*

*Terms and conditions apply.

A version of this article appeared in the print edition of The Straits Times on March 05, 2020, with the headline 'Case urges airlines to be flexible over flight cancellation requests'. Subscribe