Almost 60 complaints have been raised against budget carrier Scoot since the start of the year, with most consumers having difficulty obtaining refunds after they cancelled their flights due to the coronavirus outbreak, the Consumers Association of Singapore (Case) said yesterday.

Complaints against Scoot - which has been hard hit by flight cancellations to mainland China - formed the majority filed against the airline industry, said Case, as it urged airlines to exercise flexibility for consumers who want to change or cancel their flights.