SINGAPORE - Dozens of Scoot passengers were up in arms after a flight from Singapore to Perth was delayed for more than 21 hours over the weekend.
"Scoot flight TZ8 to Perth was originally scheduled to depart from Singapore at 1210hrs on 20 June. It was delayed at Changi Airport due to a technical issue and we regret that the delay has inconvenienced our guests," Scoot updated on its Facebook page late on Saturday night.
The new departure time was 9.50am on Sunday morning, according to Scoot.
In an email sent to Scoot seen by The Straits Times, one passenger claimed that the flight was "delayed six times with different reasons".
The passengers were asked to board the plane then disembark twice, and finally asked to return home without any reimbusement for taxi fares, the passenger known as Cole wrote.
Cole expressed his disappointment with Scoots offer of travel vouchers in compensation, and said that the hotel and car that he rented in Australia "are all going down the drain". He asked for Scoot to arrange for a refund in cash.
The passenger also sent two Youtube videos of the scene at the Changi Airport after the news that the flight would be delayed to June 21 morning was announced.
In the videos, stranded passengers were shouting at a man who claimed he was a "handling agent" for Scoot.
