More than 2,500 commuters were surveyed by the Public Transport Council (PTC) for its first report on how to improve public transport.
The PTC conducted 44 in-depth interviews, and 51 focus group discussions involving 400 commuters from last December to June. They included parents, wheelchair users, working adults, seniors and students, ranging between 17 and 81 years of age.
The council also commissioned an independent survey of around 2,130 commuters aged over 15. Conducted in February, the respondents were polled at 30 MRT stations and bus stops around the island.
The PTC also sought the views of taxi drivers, staff from transport operators and international transport experts.
The sum total of these findings was distilled into a series of 17 recommendations that were presented to the Transport Minister last week.