‘Technical issues’ with display of bus arrival timings, but bus services operating normally: LTA
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The MyTransport app said it was experiencing technical issues with displaying bus arrival timings.
PHOTO: SCREENGRAB FROM MYTRANSPORT
SINGAPORE – Commuters may not be able to see the expected arrival timings of public bus services, as there are currently “technical issues” with the display of such timings.
However, bus services are operating normally, said the Land Transport Authority (LTA) in a notification on journey planning app MyTransport.SG at 12.30pm on June 12.
Checks on the MyTransport.SG app does not show any expected arrival timings.
Singabus, another transport planning app, shows that all buses have left.
In the notification, LTA apologised for the inconvenience caused and said that it is working to resolve the issue.
The bus arrival timing system also faced technical issues in January, causing inaccurate bus timings and long wait times to be displayed at bus stops and in apps. LTA initiated a reset of the system on Jan 21, which resulted in bus stop displays and apps being unable to display any information on bus timings.
The root cause of the disruption was a software defect on the buses that was triggered by a server failure, and the system was fully restored on Feb 12.
The timing system faced another disruption in April, after critical underground fibre-optic cables were damaged during construction work, and a backup cable that was meant to transmit the bus location data failed to work.
The Straits Times has contacted LTA for more information.
