‘Technical issues’ with display of bus arrival timings, but bus services operating normally: LTA
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A notification on the MyTransport.SG app said it was experiencing technical issues with displaying bus arrival timings.
PHOTO: SCREENGRAB FROM MYTRANSPORT
SINGAPORE – A system that displays the expected arrival times of public buses was disrupted for several hours on the afternoon of June 12.
Bus services were operating normally during this disruption, said the Land Transport Authority (LTA) in a notification on journey planning app MyTransport.SG at 12.30pm on June 12.
LTA said in a media reply on June 17 that the disruption was resolved at about 4.50pm the same day.
Checks on the MyTransport.SG app during the disruption found no expected arrival timings.
Singabus, another transport planning app, shows that all buses had left.
The bus arrival timing system also faced technical issues in January, causing inaccurate bus timings and long wait times to be displayed at bus stops and in apps. LTA initiated a reset of the system on Jan 21, which resulted in bus stop displays and apps being unable to show any information on bus timings.
The root cause of the disruption was a software defect on the buses that was triggered by a server failure, and the system was fully restored on Feb 12.
The timing system faced another disruption in April, after critical underground fibre-optic cables were damaged during construction work, and a backup cable that was meant to transmit the bus location data failed to work.
