STB revokes travel agency Zayn Travels’ licence

SINGAPORE – A travel agency in Singapore had its licence revoked on Sept 3 over its continued failure to submit its audited statement of accounts (AA) and annual business profile returns (ABPR).

In a statement on Sept 4, the Singapore Tourism Board (STB) said Zayn Travels was no longer permitted to carry out any travel agent activities.

The agency must refund all its existing customers or hand over its existing obligations to licensed travel agents for them to fulfil.

Checks by The Straits Times on its social media accounts show that it offered trips to Mecca, Saudi Arabia, for umrah pilgrimages and to other destinations such as Indonesia, Vietnam and India.

In June, STB

listed Zayn Travels among the agencies

whose licences had been revoked. But the board later withheld the agency’s name after it submitted an appeal.

Under the Travel Agents Regulations 2017, licensees must submit their AA and ABPR within six months after the close of their financial year.

“STB takes a serious view against errant travel agents and will not hesitate to take necessary action to protect the reputation of Singapore’s travel industry,” it said.

For the most up-to-date list of licensed travel agents in Singapore, please visit the STB

website

.