StarHub extends deadline for pay-TV customers to make switch from cable to fibre

StarHub said it has pushed back the date that it will cease cable services to Sept 30, 2019.
StarHub said it has pushed back the date that it will cease cable services to Sept 30, 2019. PHOTO: ST FILE

SINGAPORE - StarHub pay-TV cable customers will now have more time to make the switch to fibre, with the telco extending the life of its cable network by three months.

StarHub announced on Monday (June 24) that it has pushed back the date it will cease cable services from June 30 to Sept 30 this year.

The last day that customers can sign up for cable-to-fibre migration is Aug 31.

StarHub said a surge in migration applications from customers in the past few days resulted in a large backlog being created and was behind the decision to extend the deadline.

It declined to reveal how many applications were received, but said that its current base of cable customers is "small and decreasing" and that a "large majority" of its 394,000 pay-TV customers have already made the switch.

"We appreciate wide acceptance of our fibre service offers by a large majority of our cable customers. Our teams worked tirelessly over the past several months helping these customers migrate successfully to fibre," said Mr Johan Buse, StarHub's consumer business group chief.

The telco has been facilitating customers' migration from 25-year-old cable technology since November 2018, and is currently working with fibre network operator Netlink Trust to resolve fibre installation delays due to the more complex infrastructure requirements in ducts and wiring to some homes.

Figures on the Infocomm Media Development Authority's website show that there were 117,300 cable modem subscriptions as at December last year.

 

Existing StarHub cable customers will continue to pay the same amount for their subscriptions upon switching to fibre. They will also not be charged for the installation of fibre services.

The telco has also made available a range of promotional offers as incentives for switching, including discounted subscriptions, a free wireless router and free fibre set-top box rental.

Customers can continue subscribing to cable services until fibre services are installed for them, or up to Sept 30, whichever comes earlier.

StarHub is the sole cable TV operator here. StarHub's existing network leasing agreement with Singtel - which is crucial for the former's cable broadband and TV services - is coming to an end in March 2020.

The long-term lease dates back to the early 1990s when StarHub's predecessor, Singapore Cable Vision, was set up.

It had to lease Singtel's networks as the latter had a monopoly on telecommunications facilities.