Some Nets terminals down; customers encouraged to pay cash or use SGQR
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The affected terminals will not be able to perform QR, contactless and PIN transactions temporarily, Nets said at 11.38am on Sept 23.
ST PHOTO: LIM YAOHUI
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SINGAPORE – Nets customers are advised to use SGQR or cash to pay merchants following a disruption of Nets-related services on Sept 23.
In a Facebook post at 10.12am, payment services group Nets (Network for Electronic Transfers) announced that some debit and credit card transactions via Nets terminals were temporarily unavailable.
When asked how many terminals were affected, Nets would only say that those which were impacted amounted to about 5 per cent of its terminal network.
The affected terminals will not be able to perform QR, contactless and PIN (personal identification number) transactions temporarily, Nets said in an update on the post at 11.38am.
Nets said the issue was discovered in the morning on Sept 23 but did not elaborate on the cause of the disruption.
“We are working to restore the service as soon as possible and apologise for the inconvenience caused,” Nets added.
The SGQR (Singapore Quick Response Code) combines multiple payment QR codes into a single label for more efficient transactions.
DBS Bank said in a Facebook post at 1.28pm that “payment transactions such as QR, credit or debit and Nets card transactions via some Nets terminals are temporarily unavailable”.
Customers can continue to use their DBS/POSB digibank and PayLah apps to make payments via the SGQR codes, as well as PayNow, DBS added.
There were 52 reports on problems with DBS banking services at about noon on Downdetector, a site which monitors and tracks real-time outages.
In November 2023, Nets-related services were disrupted for about an hour.
