Singtel mobile users face ‘intermittent connectivity issues’; those affected advised to restart devices

SINGAPORE – Singtel mobile users faced connectivity issues on Oct 24, with some users unable to make calls or access the internet on their devices for hours.

The telco first said – in a Facebook post at about 10am – that some of its customers may be facing “intermittent connectivity issues” and advised these users to restart their devices.

Singtel then updated at 1.49pm that a very small number of customers were still affected, and at 5.54pm said that the connectivity issues have been resolved for all those who were affected, according to its system reviews.

But it also urged those who still had problems with their mobile network to call its customer service hotline for help.

The telco did not say what caused the connectivity issues. The Straits Times has contacted the telco for more information.

On Singtel’s post, some users commented that their devices worked properly after they restarted them.

According to Downdetector, a website that tracks outages, there was a spike in people reporting issues with Singtel’s services starting from about 5am.

The number of reports peaked at more than 900, at around 10am. There were 66 reports at 6.27pm.

The most reported problem was users having no signal, with more than half of those who flagged the issue to the website reporting that they faced this issue.

On Oct 8, Singtel’s telecommunications network

suffered an unprecedented islandwide disruption,

with users unable to get through public service hotlines such as those of hospitals, banks and the police. The downtime lasted more than three hours before services were progressively restored.