Singtel investigating after complaints of false charges for mobile game subscriptions

IT consultant Alexander Lim said the ignored an SMS on Jan 27 saying that he had subscribed to a service called Unlimited Gamez, as well as a renewal notice a week later as he thought they were spam messages. But when he received his mobile phone bil
IT consultant Alexander Lim said the ignored an SMS on Jan 27 saying that he had subscribed to a service called Unlimited Gamez, as well as a renewal notice a week later as he thought they were spam messages. But when he received his mobile phone bill, he was shocked to find a charge of $9.98 for two weeks of the service.The texts from three mobile game providers continued even after activating Singtel's barring service, he said.PHOTO: COURTESY OF MR ALEXANDER LIM

SINGAPORE - Singtel has asked several third party mobile content providers to temporarily halt their activities, after complaints from dozens of customers about SMS messages and false charges from subscription mobile game services.

The telco, which bills for premium rate services (PRS) such as games, quizzes and contests, said in response to queries that it has strict guidelines for third-party content providers, and mandates a three-step registration process, instructions on how to unsubscribe and a hotline number to call for assistance.

Please or to continue reading the full article. Learn more about ST PREMIUM.

Enjoy unlimited access to ST's best work

  • Exclusive stories and features on multiple devices
  • In-depth analyses and opinion pieces
  • ePaper and award-winning multimedia content