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Singtel among 4 firms fined over third-party charges, lapses in sign-up processes for mobile subscription services
110 complaints over premium-rate service providers received last year, sparking probes
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Singtel was not found by the IMDA to have provided unsolicited PRS, but had failed in some cases to include a step in the subscription process that would require users to submit written consent.
ST PHOTO: GIN TAY
Tiffany Fumiko Tay
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Four firms were fined a total of $25,000 for lapses in the sign-up processes for mobile subscription services after some customers complained about unauthorised charges on their phone bills.
The premium-rate service (PRS) providers, which offer content such as games and quizzes, were found by the Info-communications Media Development Authority (IMDA) to have failed to put adequate measures in place to ensure informed consent for sign-ups, despite an earlier warning.
