Singtel among 4 firms fined over third-party charges, lapses in sign-up processes for mobile subscription services

110 complaints over premium-rate service providers received last year, sparking probes

Singtel was not found by the IMDA to have provided unsolicited PRS, but had failed in some cases to include a step in the subscription process that would require users to submit written consent.
Singtel was not found by the IMDA to have provided unsolicited PRS, but had failed in some cases to include a step in the subscription process that would require users to submit written consent.ST PHOTO: GIN TAY

Four firms were fined a total of $25,000 for lapses in the sign-up processes for mobile subscription services after some customers complained about unauthorised charges on their phone bills.

The premium-rate service (PRS) providers, which offer content such as games and quizzes, were found by the Info-communications Media Development Authority (IMDA) to have failed to put adequate measures in place to ensure informed consent for sign-ups, despite an earlier warning.

Please or to continue reading the full article.

Get unlimited access to all stories at $0.99/month
  • Latest headlines and exclusive stories
  • In-depth analyses and award-winning multimedia content
  • Get access to all with our no-contract promotional package at only $0.99/month for the first 3 months*

*Terms and conditions apply.

A version of this article appeared in the print edition of The Straits Times on November 22, 2019, with the headline 'Singtel among four firms fined over third-party charges'. Subscribe