SingPost looking into solutions such as larger letter boxes and accountability for non-trackable mail

For the year ahead, rebuilding the trust that the postal service provider has lost after a string of high-profile service failures is its top priority, said SingPost group chief executive Paul Coutts. ST PHOTO: JOSEPH CHUA
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SINGAPORE - Larger letter boxes to accommodate growing e-commerce volumes and accountability for non-trackable items are among the mail solutions that SingPost is exploring for the future, its group chief executive Paul Coutts has told The Straits Times.

SingPost is in discussions with the authorities and stakeholders on increasing the size of both letter boxes and their slots to ensure that the infrastructure keeps pace with the boom in e-commerce, Mr Coutts said in a recent interview.

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